True North Consulting

Customized Training

     Sample Workshops:

• Managing Change From The Eye Of The Storm

• Resolving Cross-departmental Conflicts

• The Ego At Work - Building Trust & Integrity

     Executive Coaching   

      One on One leadership support to:

• Drive performance excellence

• Resolve fight or flight issues

• Manage change

• Enhance team effectiveness

• Deal with difficult employee interactions

• Manage stress

Work Climate Surveys

• Anonymously evaluate employee opinions of work place effectiveness across 7 workplace dimensions

• Know what your people are thinking and where their hot buttons are

• Design management initiatives with information to prioritize and increase acceptance of them

• Benchmark your culture prior to a change and measure subsequent effectiveness

Customer Supplier Relationship Training

• Demolishes silos

• Builds an internal service orientation

• Supports identification and resolution of cross-departmental issues and obstacles

• Designs consistent communication protocols throughout the organization to drive initiatives efficently

• Ensures leadership growth and involvement

• Builds organization-wide collaboration and ownership

RPM

The following offerings on the right are the primary training units in Responsibility-based Performance Management (RPM) and can be modified to fit any time frame between two hours and three days depending on the topic(s) selected. The content, of course, is affected by the time frame selected and can range from informational treatment of the subject matter to skill development with practice sessions to attain mastery. Most breakout trainings have their own manual complete with a Master Copy section of worksheets to support training application.

Contact Rick at 414-839-9300 to discuss training options further.

Goals: Writing Them Is Not Enough

This workshop will build leadership skills in six critical areas to support goal achievement. Participants will learn to facilitate an interaction that produces a one-page document guiding their own and their employee’s behaviors to accomplish goals.

Fun With Feedback

This workshop will train leaders in the behavior shaping techniques of positive recognition and feedback. In it they will learn the rationales and methods to offer both to effectively support performance excellence.

Coaching For Excellence:
Effective Performance & Relationship Management

The Coaching For Excellence (RPM) Protocol is a carefully scripted, step-by-step protocol that is designed to help leaders provide the immediate, consistent, and effective coaching that is essential in developing effective, employee driven problem-solving. While developing employee ownership, it generates action plans supporting real change and enhanced performance.

Accountability:  Consequences 
vs. Punishment

This workshop underlines the importance of accountability in creating a profitable and positive work environment. We’ll learn effective strategies for “paperless” as well as formal accountability using consequences rather than punishment. Participants will also learn to handle difficult employees with a professional, positive tone and clear strategies to keep the conversation focused on attaining the required change. 

Inside-Out Leadership:
Who You Are Is How You Lead

So what do you call a bad golfer with good clubs?  Any tools (leadership or otherwise) are limited in their effectiveness by the hands that wield them. Too often we focus on the latest training opportunities that will provide new skill sets without considering the leader’s ability to use them well. No matter where you go, there you are.  It’s time to turn our vision from what’s the next thing “out there” to what’s the constant thing “in here” that keeps us from using what we know already, well and consistently.